Privacy Policy
Last Updated: February 6, 2025
Overview
At Radical Roots Psychotherapy, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal and health information. We comply with all applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act), state privacy laws, and professional ethical requirements.
Information We Collect
Personal Information
Name and contact information
Demographic information
Insurance information (if applicable)
Payment information
Emergency contact information
Health Information
Medical and mental health history
Treatment records and progress notes
Assessment and diagnostic information
Information shared during therapy sessions
Website Information
Contact form submissions
Scheduling information
IP addresses and browser information
Cookies and usage data
How We Use Your Information
Treatment
Provide therapy services
Maintain treatment records
Coordinate care with other providers (with your consent)
Payment
Process payments
Generate invoices and superbills
Handle insurance claims (if applicable)
Healthcare Operations
Schedule appointments
Send appointment reminders
Improve our services
Comply with legal requirements
Information Sharing and Disclosure
We will not share your information without your permission, except in specific circumstances:
Required Disclosures
Child or elder abuse reporting
Imminent risk of harm to self or others
Court orders or subpoenas
Insurance audits
Professional consultation (no identifying information shared)
Business Associates
Any third-party service providers who assist in our operations (e.g., electronic health records, scheduling software) are bound by HIPAA-compliant Business Associate Agreements.
Your Rights
You have the right to:
Access your health information
Request amendments to your records
Receive an accounting of disclosures
Request restrictions on information sharing
Choose how we communicate with you
Receive a copy of this privacy policy
File a complaint if you believe your privacy rights have been violated
Data Security
We implement appropriate security measures to protect your information:
Encrypted electronic health records
Secure messaging systems
Password-protected devices and accounts
Limited access to authorized personnel
Regular security updates and monitoring
Website Privacy
Cookies
Our website uses cookies to:
Improve site functionality
Remember your preferences
Analyze site usage You can control cookie settings through your browser.
Third-Party Services
We use certain third-party services for:
Scheduling
Payment processing
Website analytics Each service has its own privacy policy.
Special Notes for Telehealth
For virtual therapy sessions:
We use HIPAA-compliant video platforms
Sessions are never recorded
Additional security measures are in place to protect your privacy
Changes to This Policy
We may update this policy periodically. We will notify you of any significant changes and maintain a current version on our website.
Contact Information
For privacy-related questions or concerns:
Phone: (510) 327-3201
Compliance Officer
Ruby Wara-Goss, LCSW Privacy Officer Radical Roots Psychotherapy (510) 327-3201
Additional Resources
Acknowledgment
By using our services, you acknowledge that you have read and understand this Privacy Policy. We will also ask you to sign a separate acknowledgment form during your first visit.